iSkysoft Toolbox - Android Data Extraction User Guide
It is a pity if your Android device screen cracked, water damaged or become unresponsive, black screen and more. Generally, you can’t get the important photos, contacts, messages, videos and more from them after the problems occur. The good news is that now you can try iSkysoft Toolbox for Android – Data Extraction feature to extract the data from your damage phone.
Step 1. Connect your Android phone to Computer
Connect your damaged Android phone to your computer via a USB cable. Launch iSkysoft toolkbox for Android and click the feature “Data Extraction (Damaged Device)”.
Step 2. Choose the File Types You Need
In the next window, you’re supposed to choose the file types you want to recover from the broken Android device. By default, all the file types are selected. You can remove the check from the file types you don’t need to. Click “Next”.
Step 3. Select the Android Problem that Matches
There are different status of your Android phone, like broken screen, black screen, water damaged and more. However, put it in a word, there are 2 results: Touch doesn't work or cannot access the phone and Black/broken Screen. Click the one that matches the status of your Android phone.
In the next window, choose the right “Device Name” and “Device Model” for your Android phone. This feature only works for Samsung devices in Galaxy S, Note and Tab models.
Though the software can match your phone automatically, but you need to ensure the information is correct. After click “Next”, in the new windows, you need to type in “confirm”.
Step 4. Enter Download Mode on the Android phone
In the new window, instruction is for you to enter Download Mode on your Android phone. You need to follow it and make your device enter Download Mode.
- Power off the Android device.
- Press and hold Volume "-", "Home" and "Power" button on the phone at the same time.
- Press "Volume +" button.
Step 5. Download Recovery Package
If the Android phone is entered the Download Mode, then the software will download the recovery package.
Step 6. Preview and Extract Data from Broken Android Phone
Finally, here comes the result. You can select files to preview. When find the needed data, click “Recover” to save them on computer. Then click “Back” to “Exit recovery mode”.