iSkysoft Toolbox offers ultimate solutions to manage iOS & Android phones

iSkysoft Toolbox - Android Data Extraction User Guide

It is a pity if your Android device screen cracked, water damaged, black screen, or become unresponsive, and more. Generally, you can do nothing on your cracked, damaged or broken Android device after these problems occur. However, the good news is that now you can try iSkysoft Toolbox - Android Data Extraction to extract data from damage phone directly.

Below is the detailed instructions of how to perform Broken Android Data Extraction software.

[Update] This program can only support Samsung devices at present, and it will supports more models soon.

Step 1. Connect your Broken Android phone to Computer

Connect your damaged Android phone to computer via a USB cable. Launch iSkysoft Toolbox for Android on PC. Then, click the function of "Data Extraction (Damaged Device)".

android lock screen removal main screen

Step 2. Choose File Types for Scanning

Now, you're supposed to choose the file types you want to recover from the broken Android device. By default, all the file types are selected. You can only select the types you wish to extract for saving time on scanning. then click “Next”.

select file types for scanning on broken android

Step 3. Select the Android Problem that Matches

There are different status of your Android phone, like broken screen, black screen, water damaged and more. However, put it in a word, there situations can be divided into 2 main types:

- Touch doesn't work or cannot access the phone, or the screen is noresponsive.

- Stuck into Black/broken Screen.

Click the one that matches the status of your Android phone.

choose a mode of broken android recovery

In the next window, please choose the right "Device Name" and "Device Model" for your Android phone. At present, this feature only works for Samsung devices in Galaxy S, Note and Tab models.

confirm your device info for recovering

Though the software can match your phone automatically, but you need to ensure the information is correct. After click “Next”, in the new windows, you need to type in "confirm".

confirm all settings in the above step

Step 4. Enter Download Mode on the Android phone

Now, you can turn to your device and follow the instructions to enter Download Mode on your Android phone as follows:

  • Power off the Android device.
  • Press and hold Volume "-", "Home" and "Power" button on the phone at the same time.
  • Press "Volume +" button.

enter download mode

Step 5. Download Recovery Package

If the Android phone is entered the Download Mode, then the software will download the recovery package automatically.

download recovery package for your broken android

Step 6. Preview and Extract Data from Broken Android Phone

Wait for a few while, here comes the result. You can select files to preview as you like. When find your target file, you can directly click "Recover" to save them on computer.

choose files and recover data from damaged android to computer

When the above settings have done, and all your needed data is successfully extracted, you can click "Back" button to the main screen and hit "Exit recovery mode" to reboot your device and return it to the normal status.

exit download mode on android

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