How to Fix iTunes Stuck on Preparing iPhone for Restore

Why your iTunes get stuck when restoring iPhone? How to solve it? Thats will be answered in this article, and it also will recommends some helpful solutions to solve that problem.

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• Filed to: iPhone Recovery • Proven solutions

Have you ever seen this notification "Preparing iPhone for restore" on your iTunes after you have tried performing jailbreak, and it fails? Like any other user who has incurred this problem, you could be wondering the reason behind this. This often happens when there is iOS upgrade failure, and perhaps your iOS firmware is outdated.

In most cases, you could be using an older iTunes version that has restoration issues. Therefore, before restoring devices, ensure that your iTunes is up to date. You should also ensure that your iOS host files are up to date. If you are using your device over a computer, this could be due to poor iPhone to PC connectivity, outdated OS, or obsolete host files.

Part 1. How to Solve "iTunes Stuck on Preparing iPhone for Restore"

To get you started, you need to get the latest version of iTunes on your computer with a USB cable in good condition. If everything is okay, follow these steps.

Step 1 Open iTunes on your Mac and PC. Ensure it is the latest version.

Step 2 Next, power off your iPhone and connect it to the computer using a USB cable. Ensure that the USB cable is in good condition and is well-connected.

Step 3 Now press and hold the Sleep and Home button for about ten seconds until it enters recovery mode, which comes after the Apple logo appears.

preparing iphone for restore

Note: for the iPhone 11, press and hold 'Volume Up' and 'Lock' button for a while.

preparing iphone for restore

Step 4 A notification will pop up on your computer window, asking you if you want to restore or update your iPhone. Click on "Update". If you click on restore, it will still work, but your setting and content will be erased on your device.

preparing iphone for restore

Step 5 iTunes will then update or restore your iPhone, depending on what you chose. From there, you can reboot your device and do the setting.

Above is the solution for fixing the frozen problem. You will then be able to restore iTunes and iCloud files to your iPhone. Good luck!

Part 2. Best Tool to Restore iPhone Data from iTunes Backup

After restoring your iPhone, you will find out that you cannot view the files you want to extract from the backup file. dr.fone - Data Recovery (iOS) is a software built with a preview feature that allows you to check files before recovering them. Furthermore, this software will enable you to selectively retrieve from the iTunes backup file and iCloud Backup file. What is more exciting about this software is its simple user interface with easy steps on recovering files.


dr.fone - Data Recovery (iOS)

Key Features of dr.fone - Data Recovery (iOS)

  • It has three modes of recovering data. It can recover data directly from iPhone/iPad/iPod touch, from iTunes backup and iCloud backup file.
  • You can get your voicemail messages or your iPhone device or from iTunes, iCloud, whenever you need to.
  • It allows you to preview scanned files according to their data types.
  • It retrieves lost data due to jailbreak failure, broken device, virus attack, deletion, deletion, system crash, factory reset, or even iOS (including iOS 11) upgrade failure.
  • It can also extract backup files to your Mac or PC.
  • It can be compatible with Windows 10/8/7/XP/Vista, Mac OS X 10.12 Sierra, 10.11 El Capitan, 10.10 Yosemite, 10.9 Mavericks, 10.8 Mountain Lion, 10.7 Lion, and 10.6 Snow Leopard.
4,290,481 people have downloaded it

How to Restore iPhone Data from iTunes Backup via dr.fone - Data Recovery (iOS)

Step 1. Download and install dr.fone and click "Recover from iTunes Backup file".

By default, all the iTunes backup files will be automatically detected and displayed in the chart. Choose the one that contains the data you need and click "Start Scan." The software will begin to extract the iTunes backup file for you.

itunes stuck on preparing iphone for restore

Step 2. If you cannot find your device in the list, it's mostly because your iOS device has not been synchronized with iTunes before. So it would help if you hit the Select button near the bottom to browse your local folder and select the iTunes backup file to recover data.

itunes stuck on preparing iphone for restore

Step 3. Now, Dr.fone begins to extract the data from the chosen backup files. When it has been done, you can see the results in the window in categories.

You can click on each category to view the details. Check the wanted items and click on the Recover to Computer bottom to finish the process!

preparing iphone for restore


Indeed, that iTunes gets stuck on "Preparing iPhone for restore" is more than disturbing. Fortunately, with the guide, we can easily solve the issue. Generally, selectively retrieving data from iTunes backup files is not allowed, so we dr.fone is introduced to assist you.


staff Editor

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