Tips on How to Fix Facebook Videos Not Playing

It is annoying that Facebook won't play videos when you wanna watch an interesting video on Facebook. No worries, here we are going to list 4 solutions to help you solve that problem easily!

Jul 28,2020 • Filed to: Data Recovery • Proven solutions

You are busy watching an interesting video on Facebook. You're enjoying the content as you should. But then suddenly, disaster strikes… The Facebook video stops. You are faced with that dreadful loading symbol and you're scratching your head and wondering what went wrong. Trust me, nobody likes Facebook videos not playing.

But luckily, there are some steps you can take to fix the issue at hand. Here are some proven ways to deal with the issue of "Facebook videos won't play".

You might want to see: How to Fix Videos Not Playing on Chrome?

Now, let's check them one by one.

Part 1. Videos Won't Play on Facebook? Try These Solutions [for Win/Mac]

It is annoying that Facebook won't play videos on computer chrome, especially when you have waited for a long time but get nothing. Here, we sort out 4 methods for you fix the issue of Facebook videos not playing on Win/Mac:

#1. Check Your Network Connection

Be sure to check if all network Ethernet cables are properly plugged into both your router and/or PC and that the problem is not limited to your device. You can also call your ISP to check if there is a problem at their end.

#2. Clear Facebook Caches

One of the most common issues of why won't videos play on Facebook is unclear cache. Here are some steps to clear your browser cache:

For Google Chrome

If you're using Google Chrome, you can clear cache in a minute. Here's how:

Step 1 Click on the browser window icon icon on the top right corner of your browser window.

top right corner icon of browser

Step 2 This will open a dropdown menu. Click on the "Settings" tab.

settings tab

Step 3 From there scroll down until you see the "Privacy and Security" section. And then click on the "Clear Browsing Data" option. This will open a window where you can change settings.

clear browsing data

Step 4 Change the time range to "All time" and uncheck "Browsing history" and "Cached images and files".

cached images and files

Step 5 Finally, click on "Clear Data" to wipe away the cache.

For Safari

If you're a Mac user, you can follow these steps to clear cache very easily:

Step 1 Firstly open the Preferences menu from the top bar.

preferences menu in mac

Step 2 Then click on the Privacy icon (hand) from the menu.

privacy icon

Step 3 From there you can click on "Manage website data" option.

Step 4 Then simply type "Facebook" in the search bar and click on the "Remove" button to clear cookies and cache.

clear cookies and cache on mac

#3. Update Browser to Latest Version

Another cause for Facebook videos not playing is that your browser is not up-to-date. Here's how to quickly check and update your browser.

For Google Chrome

You can easily update Chrome by clicking on the google chrome icon icon (It will be coloured if is out-of-date). Select Update Google Chrome > Relaunch.

For Safari

To update Safari open the App Store and navigate through Updates > Software Update > UPDATE.

#4. Reboot your Computer

If you've followed all these steps and still Facebook won't play videos, then you might need to restart your PC. This will clear any Windows issues like driver malfunction or bad memory, and most likely fix the issue.

Part 2. If the Facebook Videos is Still Not Playing, How?

If you really want to watch this video, and the above methods are not working, then we suggest you download the video directly to watch. This solution will free you from the problems of browser and cache issues, and you will be able to view Facebook videos not playing on your browser.

Step 1 Firstly you need to open the Facebook video you want to download.

Step 2 Next, copy the URL address from the address bar by right-clicking on it.

copy the url address

Step 3 Then you need visit this website and to paste it in this Facebook Video Downloader.

facebook video downloader

Step 4 Click on the "DOWNLOAD" button and select normal or high quality. And there you go!

Step 5 If for some reason this shows up then click on the icon chrome icon and click "Download".

facebook video downloader

You might be interested in: How to Upload a Video to Facebook from Your iPhone

Part 3. Troubleshooting on Facebook Videos Won't Play on iPhone and Android

There are 6 ways to fix the problems of Facebook can't play videos on smartphone, you can choose the corresponding solution according to your actual situation:

#1. Reboot Your Mobile Phone

If Facebook videos won't play on your iOS or Android mobile device, you can restart your phone to fix the issue. You can reboot your phone by long-pressing the power button and clicking the Reboot/Restart option.

#2. Check Internet Connection

If you're on a mobile device and are using Wi-Fi or Cellular data, you can take the following steps to fix the issue of "Facebook won't play videos":

Reconnect Wi-Fi

You can try reconnecting to your home Wi-Fi and switching places. If there is a range problem, you may need a range extender to improve signals.

Check Cellular/Mobile Data

Again you can try changing location or going outside if your cellular data signals are weak. You can also try replacing your SIM card chip and/or switching to airplane mode for a while. If you're on a prepaid plan you can check remaining data. Be sure to check if the Wi-Fi and Mobile data are both turned on; turn off Wi-Fi if it is.

Click here to know how to connect to the Internet with an iPhone.

switching to airplane mode

#3. Clear Mobile Caches

Just like on your PC, you may also need to clear your cache on your mobile device if Facebook videos won't play. Here's a step-by-step guide on how to do it:

For Android Users

Step 1 On your android phone, you first need to open your "Settings" app. Next, you need to scroll all the way down to the "Apps" section.

clear mobile caches on android

Step 2 Underneath you will need to click on the "Manage Apps" option or the "Apps and Notifications" option depending on your Android version. Once you see all the apps listed, simply locate the Facebook app and click on it.

click on facebook

tep 3 After clicking on the Facebook app, you will see a list of options. From there just click on "Clear all data" or "Clear cache" option your cache will be cleared.

click on clear cache option

For iPhone Users

Even though iPhone doesn't allow clearing individual app caches, you can still fix the issue of videos won't play on Facebook.

Step 1 Free up space by deleting unused apps and offloading apps. Navigate to "Settings" from the home screen, open it and scroll down to click on "General".

click on general bottom

Step 2 Click "iPhone Storage". From here you can remove old messages and enable photo storage optimization.

click on iphone storage

Step 3 You can also offload individual apps to make room for storage.

Step 4 Finally, you can also reinstall the Facebook App by clicking the "Reinstall" button.

#4. Reboot Your Facebook App

If your videos won't play on Facebook, you can also restart your app. It's very simple, keep reading and learn how:

For Android Users

If you are on Android, then you can click on the switch apps button (≡) on the bottom bar. This will open all the apps currently open. To close it just swipe right on the Facebook app and it will close. You can reopen it from the navigational menu.

reopen facebook from the navigational menu

For iPhone Users

If you are on an iPhone with the "Home" button, simply double click on it. This will open a list of apps currently open. From there swipe up on the Facebook app to close it

For iPhone X or later, you will have to swipe up from the bottom of the screen up to the middle. Again you can swipe up on the Facebook app to close it.

restart facebook

#5. Update/Reinstall Facebook App

You can then update the Facebook app, restart the device and work again smoothly. Here's how to update your app:

For iOS: Go to App Store > Updates > Update.

For enabling automatic updates; Settings > iTunes & App Store > Automatic Downloads > Updates > Toggles On.

For Android: For an android device do this; Play Store > My apps & games > Updates > Update Facebook.

In case the above four functions fail to offer the necessary solution, then you can try to re-install the app. The process of un-installation and re-installation is actually the answer in a vast majority of cases. Here's how to reinstall your Facebook app:

For iOS: Long press on the Facebook back until it vibrates and a small cross appears on the side. Then press Delete. Then go to App Store > Profile Picture > Purchased > Not on this iPhone > reinstall facebook on iphone

For Android: Go to Play Store > Facebook (in search bar and open) > Uninstall > Install.

#6. Try a Dedicated Video Repairing Application - Recoverit Data Recovery

If none of the methods have resolved the issue for you, then there can be an issue with the video itself. In this case, we recommend using Recoverit Data Recovery, which can scan the repositories to replace corrupt and missing files. This works in all cases. It can fix logical errors and playback issues with videos like a corrupt file, dropped frames, audio/video syncing, grainy video, missing audio/video, and so on. With the help of Recoverit, you can fix all kinds of videos that are damaged under different scenarios.


Why Choose This Software to Recover and Repair Video Files:

  • It can fix playback issues with videos like a corrupt file, dropped frames, audio/video syncing, grainy video, missing audio/video, and so on.
  • It can provide a direct way to recover and repair corrupt videos.
  • It also possesses the capability to recover deleted files from a full range of devices.
  • Supports up to 550+ types of files, so that all kinds of lost files can be retrieved soon.
2,965,271 people have downloaded it

Part 4. 3 Steps to Fix Your Dad Video File

Simply follow the 3 steps below to repair your corrupt video and enjoy life at its best.

Step 1 Launch "Video Repair"

Directly choose "Video Repair" option after launching it on your computer. Then click on "Start" button to enter the specific mode.

launch video repair

Step 2 Add Corrupted Video and Start Video Repairing Process

Click the center area or the "Add" button to import the video you want to repair into the program. Now, click on the "Repair" button to start the video repairing process.

add corrupted videos

Step 3 Preview and Save

When the repairing process is completed, you can preview the repaired videos directly. Check them and you can choose to save it or remove it according to your own needs.

repair and save

Click here to learn more about How to Repair Corrupted Videos.

So now that we've covered all the possible solutions for videos won't play on Facebook, you will be up and running in no time. The best part of this is now you can easily fix or deal with this issue if you ever encounter it in the future. Good Luck!


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